Chutlo Partner Privacy Policy
For shop owners and staff using the Chutlo Partner app
Introduction
This policy explains what the Chutlo Partner app collects, why, and how it's used when you manage your shop on the Chutlo platform. It applies specifically to shop owners and staff accounts, in addition to Chutlo's general Privacy Policy, which covers our website and customer app.
Information We Collect
Account & Verification
Your phone number, used to sign in via SMS OTP and to receive order and account notifications. Business registration details, such as trade license information, submitted to verify your shop is a legitimate business before it's approved to operate on Chutlo.
Shop & Product Information
Your shop's address and map location, so customers can find you and we can calculate delivery fees accurately. Photos you upload of your shop, menu items, and products, captured via your device's camera or chosen from your photo gallery, and the catalog/pricing information you enter for what you sell.
Orders & Transactions
Order details for orders placed at your shop — items, amounts, and status — so you can fulfil them, and transaction records used to calculate your settlements and generate reports within the app.
Payouts
Bank account or mobile financial service (e.g. bKash) details you provide, used solely to send you payouts for completed orders. This information is never sold or shared with third parties for marketing purposes.
Notifications
With your permission, we send push notifications for new orders and status updates so you can respond quickly.
How We Protect Your Information
Your shop and payout information is used only to operate your presence on Chutlo — to process orders, calculate settlements, and send you payouts. We are not in the business of selling your data to others.
We share information with delivery riders and customers only as needed to fulfil an order (e.g. your shop's location and contact details), and disclose account information when required by law, to enforce our agreements, or to protect the rights, property, or safety of Chutlo, our users, or others.
Your Choices
You can disable push notifications at any time from your device settings. To update your shop's information, payout details, or to request deletion of your account and associated data, contact our support team — we'll retain only what's required for legal, tax, or dispute-resolution purposes after account closure.
This policy is specific to the Chutlo Partner app. Chutlo's customers and delivery riders are covered by our general Privacy Policy and Rider Privacy Policy respectively.
Questions About Privacy?
If you have any questions or concerns about this policy, please don't hesitate to contact us.
Last updated: October 17, 2026